Ilene Corina, BCPA

President & Patient Safety Advocate, Pulse Center for Patient Safety Education & Advocacy

Ilene Corina is a Board Certified Patient Advocate and the President and founder of Pulse Center for Patient Safety Education & Advocacy. She was instrumental in getting New York State lawmakers to pass the landmark “Patient Health Information and Quality Improvement Act of 2000” which called for the creation of a statewide health information system. During this work she grew concerned over the stories of medical injuries and started a support group in 1996. These stories and experiences became the focus on her community patient support and education.

Ilene was selected for Modern Healthcare’s list of 100 Most Powerful People in Healthcare in 2009 and as one of the “50 Experts Leading the Field in Patient Safety” by Becker’s Hospital Review in 2013. She received a full scholarship to the American Hospital Association/National Patient Safety Foundation Patient Safety Leadership Training where she developed the Healthcare Equality Project to study the needs of vulnerable populations.

A board member of the National Patient Safety Foundation from 2002 through 2017, Ilene co-chaired the Patient and Family Advisory Council from 2002-2006. In 2002, she spearheaded the first Patient Safety Awareness Week. Ilene was a board member of the Joint Commission from 2005 through 2018. As a Commissioner she served on the Commission’s Health Literacy Public Policy Roundtable, the work group that developed Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community; she was also the board liaison to the Patient and Family Advisory Council. From 2017 through 2019 she became the first public member of the Nurse Advisory Group to The Joint Commission.

A trained mediator and certified in compassionate communication, Ilene uses these qualifications to work with patients and their families after a medical injury or death has occurred, and has developed curriculum on disclosure of medical errors which has been used in physician resident training. Ilene has produced and directed numerous videos and audios for patient safety education. Her work has been published by the American Journal of Nursing and Perioperative Nursing Clinics, and Elsevier’s Patient Safety in Obstetrics and Gynecology Journal

She has authored two books, Teaching Patient Safety, An Educators’ Guide, and Rants of a Patient Safety Advocate: Stories from the Bedside, and co-authored Family Centered Patient Advocacy, A Training Manual. Ilene led a team in developing the first training curriculum focused on Family-Centered Patient Advocacy, which helps families become part of the healthcare team. She has been teaching this course since 2006 and has developed curriculum on being an advocate for high schools and communities. She has been an advisor to the Institute for Safe Medication Practices Consumer Newsletter for over a decade. 

Along with her team, she focuses on vulnerable populations and patient safety diversity, and has traveled nationally presenting “The Elephant in the Room, Dispelling the Myth About Being Transgender”. She has also led patient safety consulting projects for major health systems.

Ilene has appeared as a patient safety expert on many news shows and has been quoted in articles in many newspapers and magazines. She has won awards for her work including the ISMP Cheers Award and the MITSS HOPE Award. Ilene is certified to teach Cultural Competency and Health Literacy and visits middle schools, high schools and community groups to help the public understand its role in patient safety. 

She is presently leading a team creating “The TakeCHARGE Campaign, 5 Steps for Safer Healthcare” and has developed a curriculum to train Ambassadors to share the program. Personal experience propelled her work in patient safety and advocacy; she has spent more than 1,000 hours at the bedsides of patients as their advocate, and blogs about these experiences. She helps families navigate the healthcare system at the bedside and through classes and workshops.